top of page

Data Privacy Policy

1. Preamble
 

The protection of your personal data is particularly important to Twinned. Your data is processed exclusively in accordance with the provisions of the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and the Telecommunications Act (TKG).

 

This privacy policy informs you about the most important aspects of the processing of personal data carried out by Twinned in accordance with Articles 12-14 of the General Data Protection Regulation (GDPR).

 

This privacy policy applies to all business partners and website users of Twinned GmbH, 
FN 646012v, Dr. Karl Lueger Platz 5, A-1010 Vienna.

2. Scope
 

The scope of this Privacy Policy includes:

 

  • all online presences (websites, online shops) operated by us

  • social media presences and -email communication

  • mobile apps for smartphones and other devices

3. Identity of the Person Responsible
 

Responsible for the processing of personal data is Twinned GmbH, FN 646012v, Dr. Karl Lueger Platz 5, A-1010 Vienna. 

 

No data protection officer has been appointed, as this is not required by law.

4. Personal Data
 

Twinned, collects, processes and uses your personal data only within the framework of the contractual relationship for the purposes agreed with you or with your consent or if there is a legal basis in accordance with the GDPR.

 

Twinned only collects personal data that is necessary for the performance and processing of its services arising from the business relationship or that you provide to Twinned voluntarily.

 

Personal data is considered all data that contains individual details about personal or factual circumstances and can therefore be assigned to you individually. This includes, for example, your name, address, e-mail address, telephone number, date of birth, age or gender.

 

Twinned collects, stores and processes the following data in particular:

 

  • name (first name, surname, additional name, salutation, (academic) title),

  • contact information (postal address, email address and telephone number),

  • legally relevant numbers (VAT number, company register number),

  • banking details (IBAN, SWIFT/BIC, sort code, bank account number) and

  • any other personal data transmitted to us within the scope of the contractual relationship.

5. Use of Data/Purpose
 

Twinned receives your data from you as its business partner or website user. Your data will be processed to fulfil the contractual relationship and to fulfil any legal obligations. 

 

Twinned will not process the data provided for purposes other than those covered by the contractual relationship or by your consent or otherwise by a provision in accordance with the GDPR. Your consent can be revoked at any time.

6. Duration of Data Storage
 

The data will be stored by Twinned during the contractual relationship and beyond for a period of at least 7 and a maximum of 30 years after termination of the same. This is mostly to be able to fulfil retention obligations under company and tax law and as long as warranty and compensation claims make it necessary for the data to be processed.

 

Once this period has expired, the data is deleted or anonymized to such an extent that it can no longer be traced back to individuals.

7. Right of Data Subjects
 

As Twinned‘s contractual partner or user of their website, you have the right at any time in accordance with the provisions of the GDPR to

 

  • information about your stored personal data, its origin and recipients and the purpose of data processing

  • correction of incorrect data,

  • data transmission,

  • objection,

  • restriction of processing and

  • blocking or deletion of incorrect or inadmissibly processed data.

 

If there are any changes to your personal data, please inform Twinned accordingly.

 

You have the right to withdraw your consent to the use of your personal data at any time. Your request for information, deletion, correction, objection and/or data transfer, in the latter case, provided that this does not cause a disproportionate effort, can be sent to the address given in point 11 of this declaration.

 

If you believe that the processing of your personal data by Twinned violates the applicable data protection law or your data protection claims have been violated in any other way, you have the option of complaining to the competent supervisory authority. In Austria, the Data Protection Authority is the competent authority.

8. Data Security
 

Your personal data is protected by appropriate organizational and technical precautions. These precautions relate in particular to protection against unauthorized, unlawful or accidental access, processing, loss, use and manipulation. Notwithstanding our efforts to maintain an appropriately high level of due diligence at all times, it cannot be ruled out that information that you disclose to Twinned via the Internet may be viewed and used by other persons.

 

Please note that we therefore accept no liability whatsoever for the disclosure of information due to errors in data transmission not caused by us and/or unauthorized access by third parties (e.g. cyberattack).

9. Transmission of Data to Third Parties
 

In order to fulfil the contract, it may be necessary to forward your data to third parties (e.g. lawyers, insurance companies and service providers that Twinned uses and to whom they make data available, etc.). Your data will be forwarded exclusively based on the GDPR, in particular for the fulfilment of the contract or on the basis of your prior consent.

 

Some of the above-mentioned recipients of your personal data are located outside your country or process your personal data there. The level of data protection in other countries may not be the same as in Austria. However, Twinned only transfers your personal data to countries for which the EU Commission has decided that they have an adequate level of data protection, or we take measures to ensure that all recipients have an adequate level of data protection, for which we conclude standard contractual clauses. If it is necessary to transfer data to other countries that do not have the same level of data protection, Twinned will ask for your consent

10. Cookies and Tracking Technologies
 

This website uses cookies and similar technologies to ensure its proper functioning, improve user experience, and support website security. Cookies are small text files stored on your device by your browser.

​

Types of Cookies Used

  • Essential Cookies (Required)

These cookies are necessary for the basic operation of the website and are automatically set by Wix, the hosting provider. They enable security features, page loading, and core platform functions. These cookies do not require

consent under GDPR.

  • Functional Cookies

These cookies support additional features, such as saving preferences or improving stability. Functional cookies are  also set by Wix and are processed on the basis of legitimate interests (Art. 6(1)(f) GDPR).

  • Analytics Cookies (Optional)

If analytics tools such as Wix Analytics or Google Analytics are activated, these cookies collect aggregated information about how visitors use the website. Analytics cookies are only set with your explicit consent (Art. 6(1)(a) GDPR), which can be withdrawn at any time.

 

Cookie Consent Banner

This website uses a cookie banner to comply with GDPR requirements. Visitors can choose to accept or decline non‑essential cookies. Essential cookies cannot be disabled, as they are required for the website to function.

 

Managing Cookies

You can configure your browser settings to accept or reject cookies, or to delete stored cookies. If cookies are deactivated, certain website functions may be limited.

11. Server-Log-Files
 

When you visit this website, Wix — the hosting provider — automatically collects and stores certain technical data in so‑called server log files. This data is necessary for the operation, security, and proper functioning of the website. The data may include:

  • IP address (potentially truncated or anonymized by Wix)

  • browser type and version

  • operating system

  • referrer URL

  • date and time of access

  • the Internet service provider

  • pages visited and technical error messages

 

This data is processed automatically and is not combined with other data sources. Wix may use this information to detect and prevent misuse, ensure platform security, and troubleshoot technical issues. The website operator does not have direct access to these raw server logs.

12. Automated Decision Making
 

No automated decision‑making or profiling takes place through this website. All enquiries and service‑related decisions are reviewed and handled by Twinned GmbH manually.

13. Private Policy Updates
 

Twinned reserves the right to amend this Privacy Policy from time to time in order to ensure that it always complies with current legal requirements or to reflect changes to our services or data processing activities. The version published on this website shall apply at the time of your visit.

14. Contact Details
 

The protection of your data is particularly important to Twinned. You can contact them at any time using the contact details below if you have any questions or concerns.

 

Twinned GmbH

Dr. Karl Lueger Platz 5, A-1010 Vienna

Email: info@twinned.at

bottom of page